Terms & Conditions
Luna’s Moon
Terms & Conditions forClasses & Bookings
Last updated: August 2026
Thank you for choosing Luna’s Moon. My aim is to provide a safe, nurturing and welcoming environment for both you and your baby. Please take a moment to read the following Terms & Conditions before booking.
By making a booking with Luna’s Moon, you are agreeing to the Terms & Conditions below.
1. Booking Your Place
Your place on your chosen class or programme is not automatically confirmed or allocated until you have fully completed and submitted the relevant Client Intake Form.
The intake form must be completed and submitted at least 48 hours before your class or programme begins.
Your intake form will be emailed to you following your booking and can also be accessed using the links below:
Baby Massage – Client Intake Form:
https://tally.so/r/gD5k7N
Mum & Baby Gentle Yoga – Client Intake Form:
https://tally.so/r/xXz24r
It is your responsibility to ensure that the form has been completed and successfully submitted within the required timeframe.
If you do not complete and submit your Client Intake Form at least 48 hours before your class or programme begins, your booking fee will be forfeited and your place may be offered to another client.
This is an important part of ensuring that Luna’s Moon has the relevant information needed to provide a safe and appropriate experience for you and your baby.
2. Cancellation & Refunds
You can cancel your booking free of charge up to 2 days (48 hours) before your booking starts.
If you cancel within 48 hours of your booking starting, or if you do not attend your booked class/programme without cancelling, the full booking price will be charged/forfeited.
I understand that life with a baby can sometimes be unpredictable and that circumstances can change unexpectedly. Whilst I will always try to work with you wherever possible, cancellations made within the 48-hour cancellation window cannot be guaranteed a refund.
Where possible, I will endeavour to offer you an alternative date or allocate you a place on another suitable class, provided a space is available.
Unfortunately, I cannot guarantee that an alternative place will always be available. If I am unable to move your booking to another suitable class, the booking fee will be forfeited.
3. Non-Attendance
If you do not attend your booked class or programme and have not contacted Luna’s Moon beforehand, your booking will be treated as a no-show.
In the event of a no-show, the full booking fee will be forfeited.
If you know that you are unable to attend, please contact Luna’s Moon as soon as possible. Whilst this does not guarantee a refund or transfer, providing as much notice as possible allows me to try to offer your place to another mum and may allow me to find an alternative option for you.
4. Client Intake Form
The Client Intake Form is an essential part of your booking.
You must ensure that all information provided is accurate, complete and up to date. Please notify Luna’s Moon if any information changes after you have submitted your form.
The relevant forms are:
Baby Massage:
https://tally.so/r/gD5k7N
Mum & Baby Gentle Yoga:
https://tally.so/r/xXz24r
Failure to complete and submit the appropriate form at least 48 hours before your first class/programme begins will result in your booking fee being forfeited and your place may be released.
5. Class Transfers
If you are unable to attend your original booking, Luna’s Moon may, where possible, offer you the opportunity to transfer your booking to another suitable class or programme.
Transfers are subject to:
- Availability of suitable spaces.
- The relevant class/programme being offered.
- The timing of your request.
- The circumstances surrounding the cancellation.
A transfer is not guaranteed, particularly where the request is made within the 48-hour cancellation period.
6. Illness & Unexpected Circumstances
If you or your baby are unwell, please contact Luna’s Moon as soon as possible rather than attending a class if you feel that attending may pose a risk to yourself, your baby or others.
I appreciate that babies and families can become unwell unexpectedly. Where possible, I will always try to work with you to find a suitable alternative, subject to availability.
However, bookings cancelled within the 48-hour cancellation period remain subject to the cancellation policy outlined above.
7. Class Safety & Participation
Luna’s Moon classes are designed to provide a relaxed, supportive and nurturing environment for mums, parents, babies and families.
You are responsible for informing Luna’s Moon of any relevant circumstances, health concerns, injuries, medical conditions, developmental considerations or other information that may affect your or your baby’s participation in a class.
You should always follow the guidance provided during classes and stop an activity if you or your baby appear uncomfortable, distressed or unwell.
Luna’s Moon reserves the right to advise that a participant does not take part in a particular activity where there is a reasonable concern regarding safety.
8. Babies & Class Environment
Luna’s Moon classes are baby-friendly and designed with the needs of babies and parents in mind.
Babies may need feeding, changing, cuddling, settling or comforting during a class. This is completely normal and parents are welcome to attend to their baby's needs at any time.
There is no expectation for babies to remain settled or participate for the entire duration of a class.
9. Changes to Classes
Luna’s Moon reserves the right to make reasonable changes to class dates, times, venues, content or instructors where circumstances require.
If Luna’s Moon needs to cancel or significantly change a class or programme, you will be contacted as soon as reasonably possible and an appropriate alternative or refund option will be offered where applicable.
10. Communication
Please ensure that the email address and contact information provided at the time of booking are correct.
Important booking information, including your Client Intake Form and class information, may be sent by email. Luna’s Moon cannot be held responsible for missed information where incorrect contact details have been provided or emails have not been received due to circumstances outside of Luna’s Moon's control.
11. Questions & Contact
If you have any concerns, questions or would like to discuss any of these Terms & Conditions, please contact Luna’s Moon.
Email: info@lunasmoon.co.uk
I will endeavour to respond to enquiries within 7 working days.
I understand that every family and every baby is different, and I will always endeavour to approach individual circumstances with kindness, understanding and fairness wherever possible.
Thank you for choosing Luna’s Moon and for allowing me to be part of such a special time in your journey with your baby. 🌙
Luna’s Moon - "Supporting mums. Nurturing babies. Creating a safe place to land."