Privacy Policy
Data Controller: Owner of Lunas Moon
Collected Personal Data:
Names, email addresses and any other information provided to me by the client on enquiry or when signing up for classes, such as health information and GP data, will be held in the strictest confidence.
The purpose of collecting data is for the authorising suitability and the health and safety of those who attend my classes.
Any concerns with the data we request, please contact us at: info@lunasmoon.co.uk
Privacy Notice
At Luna’s Moon, your privacy is important to me. I am committed to respecting your personal information and keeping it safe.
This Privacy Policy explains what information I collect, why I collect it, how I use and protect it, and your rights regarding your personal information.
By booking a Luna’s Moon class, completing a Client Intake Form, contacting me or using my website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Luna’s Moon is a small independent business providing classes, support and activities for mums, parents and babies.
For the purposes of UK data protection law, Luna’s Moon is responsible for the personal information collected and processed through the business.
Contact:
Website:
Private Message on Socials: Facebook @Luna's Moon Instagram:@lunasmoonco
2. What Information I May Collect
Depending on how you interact with Luna’s Moon, I may collect information such as:
- Your name
- Email address
- Telephone/contact number
- Booking and class information
- Your baby's name and age/date of birth
- Information provided through the Client Intake Form
- Relevant information about you or your baby that you choose or are required to provide to help ensure safe participation in classes
- Payment or booking information
- Communications between you and Luna’s Moon
- Feedback, reviews or testimonials you choose to provide
- Information you provide when contacting Luna’s Moon through social media
I only collect information that is relevant and reasonably necessary for the purpose for which it is being collected.
3. Client Intake Forms
Luna’s Moon uses Client Intake Forms to collect information needed to support your participation in classes and to help provide a safe and appropriate experience for you and your baby.
The relevant forms include:
Baby Massage Client Intake Form:
Mum & Baby Gentle Yoga Client Intake Form:
Please provide accurate and up-to-date information and let Luna’s Moon know if anything important changes.
Some information provided on an intake form may be more sensitive than ordinary contact information. This information will only be used where necessary for appropriate class planning, safety and your participation in Luna’s Moon services.
4. How I Use Your Information
Your information may be used to:
- Process and manage your bookings
- Contact you regarding your booking or class
- Send Client Intake Forms and important class information
- Understand your and your baby's needs before or during a class
- Help maintain a safe class environment
- Provide the services you have booked
- Respond to questions, enquiries or requests
- Process payments and maintain appropriate business records
- Manage cancellations, transfers and refunds
- Request feedback about your experience
- Improve Luna’s Moon classes and services
- Send marketing communications where you have given appropriate consent
- Meet legal, accounting or regulatory requirements where necessary
Your personal information will not be sold or rented to third parties.
5. Marketing Communications
Luna’s Moon may occasionally send information about upcoming classes, new services, events or other relevant updates.
Where required, I will only send marketing communications where I have an appropriate lawful basis to do so, including your consent where applicable.
You can unsubscribe or ask Luna’s Moon to stop sending marketing communications at any time by contacting:
6. How Your Information Is Stored
I take reasonable steps to keep your personal information secure and protected from unauthorised access, loss, misuse or disclosure.
Information may be stored electronically using trusted services used by Luna’s Moon, such as booking, email, forms, payment providers or online forms.
Access to personal information is limited to what is reasonably necessary for Luna’s Moon to operate and provide its services.
7. How Long I Keep Your Information
I will only keep your personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer where required for legal, accounting, insurance or other legitimate business purposes.
When information is no longer required, it will be securely deleted or disposed of where reasonably possible.
8. Sharing Your Information
Luna’s Moon will not routinely share your personal information with other people or businesses.
However, information may be shared with trusted service providers where this is necessary to operate the business, for example:
- Booking or scheduling platforms
- Payment providers
- Online form providers
- Email or communication providers
- Website or technical service providers
- Professional advisers where necessary
- Authorities or organisations where disclosure is required by law
Where third-party providers process personal information on behalf of Luna’s Moon, I will take reasonable steps to ensure that appropriate privacy and security arrangements are in place.
9. Photos, Videos & Social Media
From time to time, Luna’s Moon may take photographs or videos during classes or events for promotional purposes.
No photograph or video of you or your baby will knowingly be used for promotional purposes without appropriate permission/consent.
Where consent has been given, images may be used on Luna’s Moon social media, website, promotional materials or other Luna’s Moon marketing.
You can withdraw your consent for future use at any time by contacting:
Please note that withdrawing consent does not affect the lawfulness of any use that took place before consent was withdrawn.
10. Cookies & Website Information
The Luna’s Moon website may use cookies or similar technologies to help the website function, understand how visitors use the site and improve the user experience.
Where required, appropriate consent will be requested before non-essential cookies are used.
Third-party services used on the website may also have their own privacy and cookie policies.
11. Your Privacy Rights
Under UK data protection law, you may have rights including:
- The right to know how your personal information is being used
- The right to request access to the personal information held about you
- The right to ask for inaccurate or incomplete information to be corrected
- The right to request deletion of your information in certain circumstances
- The right to restrict how your information is processed in certain circumstances
- The right to object to certain types of processing
- The right to withdraw consent where processing is based on consent
- The right to request your information in a portable format in certain circumstances
If you would like to exercise any of these rights, please contact:
I will respond to your request within the timeframe required by applicable data protection law.
12. Children's Information
Luna’s Moon provides services involving babies and young children. Information relating to a baby or child may therefore be collected from their parent or legal guardian as part of the booking and Client Intake process.
I take the privacy of children's information particularly seriously and will only collect and use information that is reasonably necessary for providing the service, maintaining safety, managing bookings or meeting legal obligations.
13. Data Breaches
If Luna’s Moon becomes aware of a personal data breach, appropriate steps will be taken to investigate, contain and address the breach.
Where legally required, affected individuals and/or the relevant supervisory authority will be notified.
14. Changes to This Privacy Policy
This Privacy Policy may occasionally be updated to reflect changes to Luna’s Moon, the services provided, technology used or applicable privacy legislation.
The latest version will be published on the Luna’s Moon website with the updated date shown at the top of this policy.
15. Contact Luna’s Moon
If you have any questions about this Privacy Policy, how your information is handled, or would like to exercise your privacy rights, please contact:
Luna’s Moon
Instagram: Lunasmoonco
Facebook: Luna's Moon
I will endeavour to respond to enquiries within 7 working days.
16. Making a Complaint
If you have concerns about how your personal information has been handled, please contact Luna’s Moon first so that I have the opportunity to understand and resolve your concerns.
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk/
Luna’s Moon
Supporting mums. Nurturing babies. Creating a safe place to land. 🌙🤍